the elevator pitch

talking to the top


Air Canada Sucks Joy Out of Holidays

Maybe Air Canada thought it was on a holiday, not its passengers. How else can you explain the bizarre actions, and inactions, by Canada’s largest airline during the past two weeks?

In the face of unprecedented extreme weather in Canada’s west coast, Air Canada drowned in incompetence and now faces a crisis-management situation that would seem daunting to any public relations professional.

The Victoria Times-Colonist, the newspaper of record in British Columbia’s capital, called Air Canada’s performance “atrocious” in a scathing editorial published on Monday. Among the violations of good customer relations was a hard-to-fathom episode on an airplane scheduled to depart from Vancouver to Toronto on a flight that usually takes a little less than five hours. But the passengers of that flight were grounded for 12 hours, stuck on a plane while crew members refused to let them get off.

(more…)

Stephen Colbert Put on Notice

 

 

Are we a greater threat than happiness? Sadly, yes.

Resolutions are like wars: You can choose to win a small battle (drop a waistline inch or two) or you can aim to take it all (go Schwarzenneger on your abs). At The Elevator Pitch, we go big or we go to the bar. That’s why our resolution for 2009 is to get ourselves mentioned on the biggest show on late night television that doesn’t appear on basic cable, doesn’t include a disclaimer about nudity and extreme violence, and isn’t hosted by Jon Stewart. The Colbert Report: we want you to want us to know that you know we exist.

It’s a blatant ploy to get rich. Stephen Colbert acknowledges our presence, you say what’s up with that, you come visit, you tell your friends to come visit, they tell their friends, and so on, until we can spin all that attention into credit default swaps and sell them to what’s left of Iceland.

We will not relent until The Colbert Report recognizes us as a threat, or friend of the show, or thing to put on notice, or just throws us a bone, and not necessarily the femur, either; we’ll take a knuckle or the cartilage about the ear. So, come on, Stephen, just four words: “The Elevator Pitch [and verb of your choice].”

Stocking Stuffers for Barack Obama, Dick Cheney and Others

It’s time for the first annual stocking stuffers by the Elevator Pitch. Some of our recipients are getting gifts, others coal.


Barack Obama – A lifetime supply of Rothman’s Light. Sure, the Prez-elect says he’s trying to quit, but the smoking thing gives this guy a much-needed vice, proving he’s actually not Christ 2.0 or even a health nut, as his famous pose on the Hawaiian beach suggests.

Dick Cheney – A box (dick, box, get it). This one will have bars and metal. The outgoing veep is as responsible as anyone for the dire state of the planet and yet he refuses to do nothing but smack talk when American voters have made it clear they’re so done with bickering politicians.

America – Bobby McFerrin redux. “Here’s a little song I wrote, you might want to sing it note for note …” You know the rest.

Vladimir Putin – A copy of “Mending Wall” by Robert Frost. It may help the Russian PM locate his soul.

Nouriel Roubini – A new title. Dr. Doom is overdone. Something that includes the words “economic adviser” and “to the president” seems a better fit for an economist who’s proven to be one of the world’s most prescient.

Gerald Celente – Coal. The dude’s giddy about gloom. Like Roubini, he called the economic collapse; unlike Dr. Doom, Celente has no answers. Yeah, okay, we’re in deep shit. And you called it. Bully for you. Now, stop patting yourself on the back and show you’re really bright by coming up with some ideas of how we can get out of the mess.

Bernie Madoff – A lice-infested mattress. You should never have a good night’s sleep again.

Tiger Woods – A grand slam. You went down, now you’re trying to get back up. The knee’s repaired. It’s a new year. Your country wants to believe it can be great again. You can show it can be done.

MIA Keys to the big time. Born in Sri Lanka, educated in Britain, this hip-hop powerhouse is poised to become a global star if her next album delivers on its promise.

Stephen Colbert – A better public relations team. We hear you’re not that popular in the Greater Antilles.

Did Stephen Harper Save His Job With Auto Rescue Plan?

At this time of the year, we hear how the giver of gifts is often the one who receives the greatest reward. That may turn out to be the case for Canadian prime minister Stephen Harper, who announced on Saturday a $4-billion (Cdn.) rescue package for his nation’s auto industry.

Critics have derided Harper for failing to do anything to stimulate Canada’s languishing economy. So severe were the attacks that Harper opted two weeks ago to shut down Parliament until January 26 in order to save his job. By working with Ontario, Canada’s most populous province and the one with the overwhelming majority of the nation’s auto-related jobs, Harper showed something he hasn’t during this crisis: leadership and political will to tackle the issue and to convince others to do so as well.

The federal government will contribute $2.7 billion in loans to General Motors and Chrysler subsidiaries based in Canada, and the Ontario provincial government will provide the remaining $1.3 billion. Ford said it doesn’t need a loan at this time, but did ask for a line of credit in the event that it requires quick access to cash.

“This is a huge problem that faces the Ontario economy and the Canadian economy by extension and it is critical that we work together,” Harper said.

The loan package follows the U.S. government’s announced $17.4-billion bailout of The Big Three. It also includes aid for consumers looking for loans and auto-parts suppliers. Harper has also insisted that GM and Chrysler remain committed to keeping plants in Canada, a move sure to win in the public relations arena.

When he needed it the most, Harper came through by acting in what he and many others believes is in the best interest of the Canadian economy. If the financial markets stabilize over the next month, he may be able to hang on to his job because of it.

How the Big Three Can Fix Their Big PR Blunder

Whether you’re an athlete, politician or actor, you cannot help but scrutinize the work of others in your field with the critical eye of a professional. So it is with public relations experts. It was in that vain that the leaders of Elevation PR watched the undeniable disaster that was the appearance on Capitol Hill of the Big Three automakers’ CEOs. For PR experts, it was a moment to cringe.

Showing up in private corporate jets not only showed a lack of foresight and undermined the end goal of getting money from the government, it revealed a ghastly disconnect with the public. As a communications professional, there are few challenges more daunting than overcoming public perception of aloofness and overindulgence in the face of widespread panic and asset deflation.

Even worse, the subsequent responses to criticism by General Motors, Ford and Chrysler was full of self-importance, finger-wagging and ego. Rather than own up to their massive misstep, the automakers blamed politicians and the media for focusing on the corporate-jet gambit then when GM canceled its lease for the airplanes it denied doing so in the light of the controversy. When the public was screaming for contrition from the Big Three, GM couldn’t stomach saying they’d screwed up.

“It’s no wonder the automakers have had such difficulties getting what they want,” says Kal Suurkask, general manager of Elevation PR. “Their communications strategies could definitely be characterized as lacking. They’ll have a chance to get it right in the coming days, in preparation to their return to Capitol Hill. We would suggest the communication advisers ensure that the CEOs get serious face time around Thanksgiving with their workers and their workers’ families in Detroit.”

On top of those PR appearances, the CEOs (Robert Nardelli of Chrysler, Alan Mulally of Ford and Rick Wagoner of GM) also need to do what Congress expects. Namely, produce a coherent plan to use the $25 billion in bailout money they’re seeking. Anything short of a sensible, actionable plan to steady their enterprises will be another disaster that earns mocking on Saturday Night Live.

How Barack Obama Won the Presidency

With a Barack Obama victory an apparent given, the analysis of the U.S. presidential election will soon turn to how the 47-year-old junior senator from Illinois managed to become the most improbable leader of the nation. That is, of course, presuming he is victorious on Election Day this Tuesday.

The charge that the media is complicit in Obama’s victory is a fallacy. The truth is nothing has stuck to Obama because he and his campaign team have not let up on their astounding level of organization and diligence.

Down the stretch, there were no major screw-ups. Yes, Joe Biden opened his mouth before thinking carefully about what was going to come out of it and it’s true that Obama should have been less diplomatic and more assertive during his encounter with Joe the Plumber. But compared to the on-air gaffes of Sarah Palin, the “Meet the Press” debacle where John McCain couldn’t remember the name of George Schultz and the failure of Joe to show up for a campaign stop, Obama has looked impeccable.

Several weeks ago, we wrote that the candidate who wins the soundbite war will likely win the election. For all his eloquent speeches, Obama has not had a “free at last” or “ask what you can do for the country” moment. The phrase that defines him, it appears, is still to come. For now, we have the “Yes, we can” mantra, which doesn’t grow old simply because of the rising numbers that continue to utter it. And to prove he is a rock star he has managed to get his sychophants engaged in his speeches as if they were reciting the lyrics to a hit song. He says, “You don’t boo McCain, what do you do?” And they chant, “Vote.” (Who knew politics could be so cool?)

(more…)

Centigrade burns up the iTunes chart

The award-winning short film about a man trapped in a fiery trailer is burning up the charts. Centigrade, the most acclaimed Canadian film of 2008, has soared to No. 5 in the iTunes chart, which tracks the most popular downloaded films in its catalogue.

 

Earlier this month, Centigrade debuted on iTunes, becoming the first live-action Canadian short film distributed by the Apple resource. Through the iTunes distribution deal with Shorts International, Centigrade is available for download and rental in Canada, the United States and Great Britain.

 

The brainchild of Vancouver-based actor Colin Cunningham and actor/producer Madison Graie, Centigrade was made on a $20,000 budget and shot entirely with a handheld digital camera that Cunningham says “was the size of a shoe”. In March, the movie became the first Canadian film to qualify for the 2009 Oscars when it won the Best Narrative Short prize at the Cinequest Film Festival, an Academy Awards-sanctioned event.

 

When it was listed on iTunes, it heralded a new era for shorts. Previously, filmmakers’ best hope of making money on a short film was to receive backing for a feature-length production.

 

“In making this short, we didn’t expect it to be a financial success,” says Cunningham, the film’s lead actor who also wrote and directed it. “This deal opens doors to aspiring directors and producers.”

 

The 17-minute film captured five Leo Awards, which honor the British Columbia Film and Television Industry, in May and has qualified for the Genie Awards, the annual fête that recognizes Canadian filmmakers.

“The movie has exceeded our wildest expectations,” says Graie, who along with Cunningham, her long-time collaborator, developed the script that had been closeted for 13 years. “The fact that it’s gaining a wider audience is tremendously satisfying for us. Ultimately, that’s the greatest reward — to know your artistic endeavor is out there, really entertaining people.”

Bailouts, Palin and Obama: How to Cut Through Media Oversaturation


Henry Paulson, U.S. treasury secretary, talks bailouts and economic woes.

The media are a fickle bunch.

Just a couple of weeks ago, we were consumed by the gaga over Sarah Palin. A week prior to that deluge of news surrounding the Republicans’ pick for vice president, we were inundated with coverage of presidential hopeful Barack Obama at the Democratic National Convention. The price of oil dominated earlier in the summer and the housing collapse in the spring.

It’s been a year where news and potential newsmakers can slip through the lens with ease. When there’s big news, the mainstream media provides saturation coverage. That means TV, print media and talk radio will spotlight one topic because market research has shown viewers and readers are more likely to stay interested if the focus remains on the news of the day.

Producers and editors will exhaust all angles before providing “space” to other subjects. If you’ve ever wondered why the media fixates on a particular topic, now you know. However, if you’re trying to gain attention, you must understand how to get noticed by an industry that can suffer such tunnel vision.

This week, the $700-billion government package that aims to bring calm to the global stock markets will be at the forefront on Monday and Tuesday before giving way to the frenzy of anticipation surrounding Friday’s presidential debate between Obama and John McCain.

If you wanted to get a message out this week, some public relations firms might facetiously tell you good luck. Unfortunately, that’s an approach of surrender and business leaders don’t succeed by giving up.

(more…)

Toronto Film Fest More Than Just Movies

Where’s the largest film festival in North America held?

Not New York or L.A. or anywhere in the United States, in fact. The 33rd Toronto International Film Festival kicked off on Thursday and will feature 312 films from 64 countries. Of those, 116 will be seen for the first time.

Toronto, Canada’s largest city, has witnessed the debut of many groundbreaking and award-winning films, including “No Country for No Men”, last year’s Oscar king. This year, that movie’s creators, the Coen Brothers, are back with “Burn After Reading” while other top-notch filmmakers like Spike Lee, Atom Egoyan and Jonathan Demme also unveil their latest productions.

The movie industry celebrations also include dozens of parties and film discussions that are can’t-miss fun for avid fans. Such a spotlight offers vast opportunities for networking, public relations and media outreach. It’s why the TIFF is more than just about the films it shows, it’s also about the relationships that can be built and cultivated for future successes.

In Dire Times, Maple Leaf Foods Succeeds in Crisis Communications

What do you do when a century’s worth of success is threatened by one atrocious incident? If you’re Maple Leaf Foods, then you stand up and take responsibility and you do it with sincerity and humility.

The Canadian producer of meat products reacted swiftly during the weekend after its Toronto plant was blamed for the outbreak of listeriosis that health officials say caused the death of six people. Maple Leaf Foods produced a television commercial featuring CEO Michael McCain sitting on a couch, hands cupped, speaking straight into the camera and apologizing to Canadians whose consumer support made his company the nation’s largest meat processor.

The response was hailed by at least one analyst, who predicted the company will rebound. “I think that as they’ve acted extremely responsibly, after a short while the consumers will forget about it. … They’ve got a very short memory,” John Winter of John Winter and Associates told the Canadian Press on Monday.

Maple Leaf Foods saw its share price drop for five consecutive days following news of the outbreak and it’s sure to face a lawsuit from at least some of the more than 300 victims who have been stung by the case of severe food poisoning. The situation may not be over yet, although the company reports it has thoroughly sanitized the culprit facility. The families of the listeria victims who lost their lives have yet to speak out and when they do the public relations’ chore will intensify. But for now PR professionals and business analysts can evaluate the company’s response to its troubles and acknowledge the effectiveness of its response.

Crisis communications isn’t something to shy away from. It’s like life insurance: you may not want to think about the worst-case scenario but you better prepare for it nonetheless.