the elevator pitch

talking to the top


How the Big Three Can Fix Their Big PR Blunder

Whether you’re an athlete, politician or actor, you cannot help but scrutinize the work of others in your field with the critical eye of a professional. So it is with public relations experts. It was in that vain that the leaders of Elevation PR watched the undeniable disaster that was the appearance on Capitol Hill of the Big Three automakers’ CEOs. For PR experts, it was a moment to cringe.

Showing up in private corporate jets not only showed a lack of foresight and undermined the end goal of getting money from the government, it revealed a ghastly disconnect with the public. As a communications professional, there are few challenges more daunting than overcoming public perception of aloofness and overindulgence in the face of widespread panic and asset deflation.

Even worse, the subsequent responses to criticism by General Motors, Ford and Chrysler was full of self-importance, finger-wagging and ego. Rather than own up to their massive misstep, the automakers blamed politicians and the media for focusing on the corporate-jet gambit then when GM canceled its lease for the airplanes it denied doing so in the light of the controversy. When the public was screaming for contrition from the Big Three, GM couldn’t stomach saying they’d screwed up.

“It’s no wonder the automakers have had such difficulties getting what they want,” says Kal Suurkask, general manager of Elevation PR. “Their communications strategies could definitely be characterized as lacking. They’ll have a chance to get it right in the coming days, in preparation to their return to Capitol Hill. We would suggest the communication advisers ensure that the CEOs get serious face time around Thanksgiving with their workers and their workers’ families in Detroit.”

On top of those PR appearances, the CEOs (Robert Nardelli of Chrysler, Alan Mulally of Ford and Rick Wagoner of GM) also need to do what Congress expects. Namely, produce a coherent plan to use the $25 billion in bailout money they’re seeking. Anything short of a sensible, actionable plan to steady their enterprises will be another disaster that earns mocking on Saturday Night Live.

Bailouts, Palin and Obama: How to Cut Through Media Oversaturation


Henry Paulson, U.S. treasury secretary, talks bailouts and economic woes.

The media are a fickle bunch.

Just a couple of weeks ago, we were consumed by the gaga over Sarah Palin. A week prior to that deluge of news surrounding the Republicans’ pick for vice president, we were inundated with coverage of presidential hopeful Barack Obama at the Democratic National Convention. The price of oil dominated earlier in the summer and the housing collapse in the spring.

It’s been a year where news and potential newsmakers can slip through the lens with ease. When there’s big news, the mainstream media provides saturation coverage. That means TV, print media and talk radio will spotlight one topic because market research has shown viewers and readers are more likely to stay interested if the focus remains on the news of the day.

Producers and editors will exhaust all angles before providing “space” to other subjects. If you’ve ever wondered why the media fixates on a particular topic, now you know. However, if you’re trying to gain attention, you must understand how to get noticed by an industry that can suffer such tunnel vision.

This week, the $700-billion government package that aims to bring calm to the global stock markets will be at the forefront on Monday and Tuesday before giving way to the frenzy of anticipation surrounding Friday’s presidential debate between Obama and John McCain.

If you wanted to get a message out this week, some public relations firms might facetiously tell you good luck. Unfortunately, that’s an approach of surrender and business leaders don’t succeed by giving up.

(more…)

In Dire Times, Maple Leaf Foods Succeeds in Crisis Communications

What do you do when a century’s worth of success is threatened by one atrocious incident? If you’re Maple Leaf Foods, then you stand up and take responsibility and you do it with sincerity and humility.

The Canadian producer of meat products reacted swiftly during the weekend after its Toronto plant was blamed for the outbreak of listeriosis that health officials say caused the death of six people. Maple Leaf Foods produced a television commercial featuring CEO Michael McCain sitting on a couch, hands cupped, speaking straight into the camera and apologizing to Canadians whose consumer support made his company the nation’s largest meat processor.

The response was hailed by at least one analyst, who predicted the company will rebound. “I think that as they’ve acted extremely responsibly, after a short while the consumers will forget about it. … They’ve got a very short memory,” John Winter of John Winter and Associates told the Canadian Press on Monday.

Maple Leaf Foods saw its share price drop for five consecutive days following news of the outbreak and it’s sure to face a lawsuit from at least some of the more than 300 victims who have been stung by the case of severe food poisoning. The situation may not be over yet, although the company reports it has thoroughly sanitized the culprit facility. The families of the listeria victims who lost their lives have yet to speak out and when they do the public relations’ chore will intensify. But for now PR professionals and business analysts can evaluate the company’s response to its troubles and acknowledge the effectiveness of its response.

Crisis communications isn’t something to shy away from. It’s like life insurance: you may not want to think about the worst-case scenario but you better prepare for it nonetheless.

The End of America or the Start of a Bull Run?

Guessing on the State of the US Economy

“This might be the beginning of the end of the American empire.” Those are the sober words of Nouriel Roubini as quoted by the New York Times Magazine in an article that has quickly spread around the World Wide Web.

Roubini is the prescient doomsayer who predicted the collapse of the global banking system two years ago. His astute forecast has launched him into a position of prominence in the economic and political community. Contrast the New York University prof’s gloomy outlook — he calls himself a realist, not a pessimist — with the enthusiasm displayed by financial-show talking heads and you have a bear vs. bull drama worth contemplating.

In Roubini, we can see a man who appears to have no motive other than to do his job as an economist, thereby gaining more stature within his profession. On the other hand, in CNBC personalities like Jim Cramer, we have people whose television success is tied to the health of the economy, specifically the stock market. Cramer and other financial gurus have risen to stardom during the past eight years because of Americans’ infatuation with day trading and passive income.

Best-selling books such as Robert Kiyosaki’s “Rich Dad, Poor Dad” and Thomas J. Stanley’s “The Millionaire Next Door” preach that Americans should put their money to work rather than work for their money. With the rise of the investor class — or those who aspire to be in it — came entertainment that caters to the demographic.

During the past 17 months, cable business news programs that often resemble CNN political forums have had to report daily on the continued demise of the banking system. That’s difficult to do. There can be a sudden outburst — as Cramer famously demonstrated last August — when a collapse seems imminent but to go on air every day and tell Americans they are going to get poorer doesn’t make for good TV. It’s atrocious work, actually. For a business that requires enthusiasm to keep viewers hooked and playing the market, the slow and painful beat down of a bear run has made watching the financial news shows seem like viewing a grim crew adrift and desperate for shore.

(more…)

Elevation PR Catches Fire

Elevation PR has heated up the Internet with the launch of its new website. The strategic communications and Internet marketing company, whose clients have landed on national television and been spotlighted in major publications, debuts a sleek website that illuminates the key elements of its program.

Through Elevation PR, clients can incorporate brand techniques such as website creation, including design and copy components, and cutting-edge online publishing campaigns that position companies as industry leaders.

As well, the essential components of Elevation’s aggressive PR strategies are highlighted on the new site. Known for tireless effort on behalf of its business partners, Elevation has media contacts globally and uses those contacts intelligently to grow brand awareness for its clients.

“We want our partners to reach the top of whatever industry they’re in. Likewise, we are eager to get there ourselves. This website is a means to reaching our goal and, more importantly, provides our current and prospective clients with a better understanding of what we do and how well we can do it,” says Elevation PR general manager Kal Suurkask.

Blogging Leads to Dollars, Says Marriott Hotels

How valuable can a blog be to your business?

Try $4 million.

That’s how much Marriott estimates it has earned because of its blogging program, which began last year. Bill Marriott, the CEO of the worldwide hotel chain, has proven what so many online publishing experts have theorized for the past few years: blogging can lead to real profits.

In a recent report on MSNBC, Marriott credited $4-million in revenue to the advent of his blog, which deals with issues related to the hotel chain’s large base of customers. [Watch the MSNBC reporting here.]

Corporations such as Dell, Sun Microsystems and Southwest Airlines have also reaped the rewards of an intelligent blogging strategy. Blogs once were thought to belong to amateurs and teenagers in need of an outlet. But because blogs can deliver significant search-engine traffic, they are becoming a key component of corporate marketing.

“Blogs are often underestimated. Our clients will tell you that there are few values more powerful than a frequently updated online publication,” says Elevation PR general manager Kal Suurkask. “Blogs not only bring eyeballs to your product pages but they get your corporate message across better than other programs.”

The new-found respect for blogs means more corporations will be implementing or improving on their online publications. Blogs, however, are most valuable to small- and mid-sized businesses looking to gain market share at a low cost. Because they can attract search traffic in great numbers, a well-written and diligently maintained blog can help smaller businesses compete against major companies.

Lazarworld on Target with Hot New Website

Lazarworld about us pageElevation PR extends congratulations to Lazarworld, which recently launched its new website. The updated look gives the premier sales and marketing company a sophisticated and slick identity to tie with its high-end services and fast-expanding force.

“The look fits our vision. It’s bold and original, which are two qualities we offer our clients,” said Lazarworld President Benson Andrews. “Thanks to Elevation PR, we’re able to boost our online presence and brand ourselves in a style that matches who we are.”

Dedicated to providing unparalleled customer service and constantly thriving to innovate, Lazarworld has now opened offices in a number of markets in North America.

“It was a pleasure working with Lazarworld,” said Kal Suurkask, Elevation PR’s General Manager. “They are built to excel in the 21st century and Elevation is happy to be one of the engines that helps drive them to new heights.”

How UFC Put a Stranglehold on Its Market

georges-st-pierre-and-ufc-both-win Georges St. Pierre rocked fans in his hometown of Montreal. (Photo courtesy of UFC)

Phil DeAtley traveled 2,500 miles last week to see a sporting event. His journey to Montreal wasn’t for a big game featuring a favorite hockey, football, basketball or soccer team. DeAtley wanted to be on hand to witness the first appearance of the Ultimate Fighting Championship in Canada.

Was the experience all he hoped?

“It was the best time. It was totally worth flying all the way across the country to see,” DeAtley told the Toronto Star after he and 21,000 others took in the spectacle at the Bell Centre. Most notably, the Edmonton man added, “I would do it again.”

The UFC has hooked fans with a branding effort that’s evolved to appeal to a mainstream sports audience without turning off its hardcore followers. When mixed martial arts arrived in North America in the early 1990s it was an extreme sport that courted negative publicity. Once Dana White took control of MMA’s premier fight league, UFC, the marketing campaign kicked in.

UFC eliminated its most controversial rules, allowing its outlaw tag to be removed, and built a stable of fighters from the ground up. It used an aspirational campaign to keep fighters hungry to reach the top, which is a spot on one of its pay-per-view events, such as Saturday’s competition that was highlighted by Montreal native Georges St. Pierre’s welterweight title victory over rival Matt Serra.

With boxing in decline because of mismanagement and lack of interest at the youth level, UFC also benefited from market opportunity. It has now replaced the sweet science as the world’s most popular combat sport and the potential for expansion is vast.

(more…)