Whether you’re an athlete, politician or actor, you cannot help but scrutinize the work of others in your field with the critical eye of a professional. So it is with public relations experts. It was in that vain that the leaders of Elevation PR watched the undeniable disaster that was the appearance on Capitol Hill of the Big Three automakers’ CEOs. For PR experts, it was a moment to cringe.
Showing up in private corporate jets not only showed a lack of foresight and undermined the end goal of getting money from the government, it revealed a ghastly disconnect with the public. As a communications professional, there are few challenges more daunting than overcoming public perception of aloofness and overindulgence in the face of widespread panic and asset deflation.
Even worse, the subsequent responses to criticism by General Motors, Ford and Chrysler was full of self-importance, finger-wagging and ego. Rather than own up to their massive misstep, the automakers blamed politicians and the media for focusing on the corporate-jet gambit then when GM canceled its lease for the airplanes it denied doing so in the light of the controversy. When the public was screaming for contrition from the Big Three, GM couldn’t stomach saying they’d screwed up.
“It’s no wonder the automakers have had such difficulties getting what they want,” says Kal Suurkask, general manager of Elevation PR. “Their communications strategies could definitely be characterized as lacking. They’ll have a chance to get it right in the coming days, in preparation to their return to Capitol Hill. We would suggest the communication advisers ensure that the CEOs get serious face time around Thanksgiving with their workers and their workers’ families in Detroit.”
On top of those PR appearances, the CEOs (Robert Nardelli of Chrysler, Alan Mulally of Ford and Rick Wagoner of GM) also need to do what Congress expects. Namely, produce a coherent plan to use the $25 billion in bailout money they’re seeking. Anything short of a sensible, actionable plan to steady their enterprises will be another disaster that earns mocking on Saturday Night Live.
Roubini is the prescient doomsayer who predicted the collapse of the global banking system two years ago. His astute forecast has launched him into a position of prominence in the economic and political community. Contrast the New York University prof’s gloomy outlook — he calls himself a realist, not a pessimist — with the enthusiasm displayed by financial-show talking heads and you have a bear vs. bull drama worth contemplating.
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Georges St. Pierre rocked fans in his hometown of Montreal. (Photo courtesy of UFC)